Hand-knitted by Amour et Naturel artisans.
Contains wool.
Hip-covering length.
Comfortable, oversized form.
Standard size.
ALIX Poncho Black
Composition: 51% Acrylic, 49% Wool
Care Instructions:
Wash at cold temperature.
Dry clean.
Do not bleach.
Do not tumble dry.
Iron inside out.At Amour et Naturel, we offer free international shipping on all orders.
We currently ship to the following regions:
United States, United Kingdom, European Union countries, and GCC countries (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman).-
DHL Express handles deliveries to the US, UK, and EU for fast and secure shipping.
-
Aramex Express is used for deliveries within GCC countries.
All orders are shipped within 1–2 business days, and the estimated delivery time is 2–6 business days, depending on your location.
During weekends, holidays, or special promotions, please allow an additional 1–2 business days for processing due to increased order volume.
Once your order has been dispatched, you’ll receive an email with your tracking number, and you can also view your order status anytime through your Amour et Naturel account.
All orders are shipped from our European distribution center in Istanbul, ensuring premium service and efficient delivery.
All import duties and taxes are fully covered by Amour et Naturel so you can enjoy a seamless, worry-free shopping experience with no hidden fees.
-
We hope you love your pieces, but if for any reason you wish to return your order, you may do so within 14 days of receiving your item(s).
Return shipping costs are the customer’s responsibility.
We do not provide prepaid return labels for international orders.
Customers must arrange the shipment through a reliable, trackable courier (DHL, UPS, FedEx, Aramex, etc.)
We are not responsible for packages lost, delayed, or damaged during return transit
All return shipments must include tracking information
Returns sent without tracking will not be eligible for a refund.
To be eligible for a return, all items must be:
Unused and unworn
In original condition
With all tags, labels and packaging intact
Items that show signs of wear, damage, or use will not be accepted.
How to Start a Return
To initiate a return, simply visit our Returns & Exchanges page and fill out the Return Request Form.
Once your form is submitted, our team will review your request and provide you all the necessary instructions by email.Our team will reply within 1–2 business days with the return instructions.
Refunds
Once your return arrives at our facility and passes inspection, your refund will be processed within 5–10 business days.
Refunds are issued to the original payment method
Shipping fees are non-refundable
Customs duties or import taxes (if charged at delivery) are non-refundable
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Swimwear bottoms (if hygiene protection is removed)
Used items
Damaged or altered products
Currency & Payments
Prices may be displayed in your local currency for convenience.
However, all payments and refunds are processed in EUR at checkout.Exchange rate differences or bank conversion charges are not covered by Amour et Naturel.
